We would like to resolve any problem or difficulty you are experiencing as quickly as possible. While we make every effort to thoroughly test our products, we are also realistic enough to know that problems will occur. Click here to describe the problem you are having in as much detail as possible. We will respond to your report within 24 hours. For an immediate response, please call our main office at (412)-343-3506. You may also fax your problem report to (412)-291-1799, attention tech support. We are normally available Monday through Friday, from 8 a.m. to 5 p.m. E.S.T.